Terms & Conditions

Last updated: September 22, 2026

1. Introduction

These Terms & Conditions ("Terms") govern the sale and supply of goods by Alvara Ingredients to its customers ("Buyer"). By placing an order with Alvara Ingredients, the Buyer agrees to be bound by these Terms, together with the specific commercial terms (price, quantity, delivery) agreed in the applicable sales contract or order confirmation.

2. Company Information

Alvara Ingredients is the trading name of ALCOS TRANSPORT LTD, a company registered in Bulgaria under EIK 203863423, VAT No. BG203863423, with its registered address at str. Nikola Vaptzarov, No 3, entrance G, floor 4, ap. 7, 9010 Varna, Bulgaria ("Seller").

3. Taxes, Duties and Bank Charges

Unless otherwise agreed in writing, the Buyer is responsible for all bank fees, commissions and other costs in connection with payment. Alvara Ingredients shall receive 100% of the contracted amount without any deductions. The accuracy of bank details must be verified through a phone call prior to the initial transfer of funds; failure to remit payment to the correct account may result in the payer being liable for the payment twice.

4. Transfer of Ownership

Legal ownership of the goods transfers from Alvara Ingredients to the Buyer upon receipt of payment in full for the goods, as specified in the applicable contract, into Alvara Ingredients' designated bank account. Prior to the transfer of ownership, the Buyer shall not relocate, unpack, or alter the goods in any manner without written permission from Alvara Ingredients.

5. Documentation

Standard shipping documentation is provided with each order, and typically includes a Bill of Lading, Seaway Bill or CMR, a Certificate of Analysis, and a packing list. Additional certificates — such as phytosanitary, fumigation or origin certificates — may be arranged on request and detailed in the applicable order confirmation.

6. Quality and Quantity

Any disputes regarding the quality of the goods should be based on a cargo survey conducted by an independent surveyor (such as SGS) at the place of loading. If such a survey is not conducted, Alvara Ingredients' own analysis, as set out in the Certificate of Analysis for the contracted goods, will be considered final. Quantity is final at the place of loading. Claims will not be considered if the full contracted amount has not been received in Alvara Ingredients' bank account.

7. Pricing, Cancellation and Non-Performance

Prices are fixed as agreed in the applicable sales contract and are not subject to re-negotiation once both parties have signed it. If the Buyer cancels a confirmed delivery after signing the contract, the Buyer is liable for a penalty of 100% of the value of the cancelled delivery, payable to Alvara Ingredients' bank account within 3 banking days of the cancellation date. Where a company places an order, its shareholders jointly and severally, irrevocably and unconditionally guarantee and assume personal liability for all present and future debts and obligations of the company in relation to its contracts with Alvara Ingredients. If the Buyer is not ready or willing to accept the goods within the agreed time period, the Buyer shall owe compensation for each ton of non-performance, equal to the difference between the contract price and the market price at the time of non-performance — defined as the price at which Alvara Ingredients can sell, or has sold, the respective undelivered quantity of goods.

8. Amendment Procedure

Any amendment or modification to a sales contract must be made in writing and becomes effective only in the form of a signed and stamped annex to that contract. Each annex forms an integral part of the agreement and remains subject to these Terms except where expressly modified. No verbal agreements or informal written communications will be considered amendments.

9. Confidentiality

Both parties agree to keep all information, documents and materials related to a contract confidential, and not to disclose them to any third party without the other party's prior written consent, except as required by law or necessary for the performance of the contract.

10. Force Majeure

Neither party is responsible for any delay or failure in performance to the extent it is caused by circumstances beyond that party's reasonable control, including acts of God, war, terrorism, strikes, lockouts, fire, flood, governmental acts, or other similar events ("Force Majeure Events"). The affected party shall promptly notify the other party in writing, providing details of the nature and expected duration of the event, and shall take all reasonable measures to mitigate its effects. Where a Force Majeure Event affects Alvara Ingredients' production facilities or the means of transportation used for delivering the goods, its obligations under the contract shall be suspended.

11. Dispute Resolution

Both parties are to act in good faith to resolve any dispute. Disputes arising out of or in connection with a contract — including disputes concerning its interpretation, invalidity, performance, termination, or the filling of gaps in the contract — shall first be settled by written agreement between the parties. If this proves impossible, disputes shall be settled by the Arbitration Court at the Bulgarian Chamber of Commerce and Industry in Sofia, Bulgaria, or by the International Arbitration Court at the Institute for Private International Law in Sofia, at Alvara Ingredients' option. This does not limit either party's right to seek interim or payment-order remedies under the Bulgarian Civil Procedure Code.

12. Contract Validity

A sales contract enters into force once it is signed and stamped by both parties. Scanned digital versions of a signed contract are sufficient evidence of its validity. After a contract has been signed, all preceding negotiations and correspondence relating to it become null and void.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business or legal requirements. Any changes will be posted on this page with an updated "Last updated" date.

14. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

Alvara Ingredients
Varna, Bulgaria
Email: sales@alvara-ingredients.com